Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. You must initiate the return process within 30 days of receiving your order. If the return request is made after this period, we may not be able to process your return. Certain items may be exempt from being returned, including personalized or custom-made products.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, please include your order number, a description of the item you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions on how to proceed. Please ensure that your email is clear and contains all necessary information to avoid delays.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. If you are shipping an item over $75, you should consider using a trackable shipping service to ensure that your return is received. We do not guarantee that we will receive your returned item.
Refund Process
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card company. Please note that it may take some time before your refund is officially posted, depending on your financial institutions processing times.
Exchanges
We do not offer direct exchanges. If you would like to exchange an item for a different one, you must return the original item and then place a new order for the desired item. This process ensures that you receive the correct item without unnecessary delays. Please follow the return process outlined above to initiate your return before placing a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with any supporting photos if possible. We will assess the situation and may offer a replacement or refund based on the circumstances. It is important to report damaged items as soon as possible to ensure a timely resolution.
Contact Information
If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your concerns are addressed promptly. Please allow us time to respond, as we handle all inquiries via email only. Thank you for choosing craftieshaven.com for your DIY Craft Kits.